Teams voice bots connected to your WooCommerce or Shopify store
Allow callers to query order status, shipping details, and tracking directly over a Microsoft Teams voice call. Zero agent intervention required.
How it works
Built on a Microsoft Teams calling bot. Not a web chat widget.
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Inbound Call
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Bot Queries Store API
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Dynamic Voice Response / Hand-off
- Inbound Call: Customer calls a designated Teams Phone number or resource account.
- Smart Query: The voice bot captures order details (order ID, phone, or email).
- Real-Time Fetch & Hand-off: The bot queries your ecommerce store, reads back status, or routes complex calls to a live Teams agent.
Ideal For
- Store operations & CX teams using Microsoft 365
- High-volume inbound order status queries
- Agencies building custom Teams voice solutions for merchants
Guided Onboarding Includes
- Custom Teams bot tenant provisioning
- Secure ecommerce API integration
- Direct Routing & Teams resource account setup
Ready to connect your store?
Tell us your store platform and how calls reach your team today. We will map a first use case and next steps.
Prefer email? hello@voiptoolbox.net
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